Delivery & Returns

Standard Delivery Options:

UK Standard Delivery – £2.75
via Royal Mail Standard 1st Class – Estimated Delivery time : 1-3 working days*

UK Non-Mainland Delivery Service – £3.75
via Royal Mail Standard 1st Class – Estimated Delivery time : 2-5 working days*

Europe – £5.75
via Royal Mail standard Airmail – Delivery time estimate : 5 to 8 working days*

International – £7.75
via Royal Mail Standard International – Delivery time estimate : 7-10 working days*
Items posted are not tracked. If items are not received within time framed stated above, please contact Sarah.

Next Day Delivery (UK only)*

We offer a Next day Recorded delivery service for £7.95.
Shipped via Royal Mail.  
Note: This is a signed for service and will require somebody to be present at the address to receive the item(s).

Free Delivery (UK only)

All orders over £30 qualify for free delivery.
They will be shipped via standard 1st class through Royal Mail.

*Delivery times are based on Royal Mail’s estimates and are valid from the time the items are dispatched, not from the time they are ordered.

Returns Policy

Well Street Studio hope you are always chuffed as nuts with anything you buy from us; however if you’re not email Sarah & she’ll sort it out.

This policy applies to the Well Street Studio shop only and does not cover or apply to any other website or supplier who may supply any Well Street Studio licensed products. Please contact the specific website or supplier for more information on their return policy.

As a customer of you have 30 days from the day you receive your goods to cancel your order and request a refund or exchange.

Exemptions and Exceptions

Unfortunately some items cannot be returned or refunded:

  • Sale items may not be returned (items discounted from their original price).
  • Personalised items that are specially made, or ordered. These orders will have received an email jpg of the work for approval before posting.
  • Workshop cancellations will only be refunded if the cancellation is made at least 15 working days before the workshop takes place.

How to return an item

Please return your item(s) to the following address:

Sarah Hatherill, Well Street Studio, 48 Well Street, Langham Rutland LE15 7JS

Returns FAQ

You may return the product even if you have opened the packaging as long as the product is in re-sellable condition – i.e. not damaged or covered in chocolate cake.
Please send back the product in its original packaging with a copy of your customer details and receipts.

We recommend that you return the goods in appropriate packaging and use a ‘signed for’ delivery method and obtain proof of postage. Please include the original packaging where possible and include a ‘sender’ name and address for our reference.

Refunds will be processed within 30 days of receiving the returned item(s), paid directly to your bank or PayPal account.